Um yeah, I'm going to need the TPS report....

I also like to re-read one of my favorite books "Why business people speak like idiots".

The title of the book is a bit harsh, but like the link below, they just highlight clarity and common sense when communicating in the work place.

http://m.huffpost.com/us/entry/5159868?ncid=fcbklnkushpmg00000063

A great read

http://thenextweb.com/lifehacks/2014/03/30/always-promise-deliver/